Privacy

Introduction

We respect the privacy of all users and we are dedicated to protecting your privacy. In an effort to communicate with our customers and serve them we collect information through our websites and related apps. Some of the collected information may be deemed private. This privacy policy outlines the type of information we collect, the methods used to collect it, how it is used, and how it is protected. Please read our privacy policy carefully and let us know if you have any questions.

Collection of personal and non-personal information

We collect information from existing users of our apps and visitors to our websites. The information collected depends what the users/visitors intend to accomplish on the platform they are using. App users will provide information needed to for authentication and authorization while visitors will provide information required to set up their account profiles to facilitate future communication.

The information we collect includes:

• Email address
• Phone number

Support

In the event you contact our customer support team or other members of the BANKAYO team via telephone, text, chat, and/or social media, your identity and conversation (written or audio), may be recorded.

Use of your personal information

We primarily use the information our users provide for authentication and authorization, administration and improvement of services.

Last Updated: 31-May-2025